Privacy policy
Identification of the Responsible Party
Manuel Jesús Cruz Reyes, as the owner of the Rotulasur® brand, informs users of his website rotulasur.com that in the use of his website the following personal data is collected and processed:
1. Personal Data We Process
We process the personal data that you provide us, as well as other data generated in the context of your activity on our website, such as the operations you carry out, provided that such collection is allowed by Law.
Please note that the information marked as mandatory is essential in order to complete the order, charge you, and send you the product, according to the delivery method selected. Therefore, if not provided, it will not be possible to process your order on our part.
(a) Information You Provide Us
We may process the following categories of personal data provided by you when filling out the necessary form for online purchasing:
- Identifying data: such as name, surname, gender, NIF/DNI, phone number, email address, postal address.
- Banking data: Data of the card used to pay for the order made, of the account where charges or direct debits are made, etc.
- Data related to navigation: Such as information collected through cookies.
(b) Other Information About You
Finally, we may also collect data from the use you make of the Portal such as transactions made, web browsing as well as when you contact us through the Customer Service.
2. How and on What Basis Do We Process Your Personal Data?
Your personal data will be processed for the purposes and on the legitimizing bases indicated below:
- To be able to manage your request for information and to respond to your doubts, complaints, suggestions, or questions regarding the nature and services provided by the company through its different communication channels, all based on the application of pre-contractual measures available in our legal notice.
- To respond to your doubts, complaints, suggestions, or questions, raised through the different means offered for this purpose, in those cases where you have not previously placed an order and had given your consent. The main purpose will not be subject to your consent for this specific processing of your personal data.
- For fraud prevention purposes, in case this intention is noticed by the client.
- Also, the processing of your personal data aims to satisfy the legitimate interest of Rotulasur® in achieving the centralization of customer processing operations.
- To treat and communicate the data in the framework of actions and preparatory and review acts, prior to business operations of any nature.
- Finally, Rotulasur® uses cookies on its web rotulasur.com for this use of them, the brand relies on its legitimate interest in the proper functioning and operability of the Portal. For more information about the use of cookies on this website, please see our Cookie Policy.
3. Your Rights
You have the right for Rotulasur® to confirm whether or not your personal data is being processed and, if so, to request access to the personal data and to certain information about the processing.
You also have the right to request the rectification of inaccurate data, as well as the deletion of data when they are no longer necessary for the purposes for which they were collected.
Finally, You have the possibility to exercise your right to data portability, that is, to receive the personal data in a structured, commonly used, and machine-readable format.
You have the right to object to the processing of your data, at any time, on grounds relating to your particular situation, especially when it is aimed at direct marketing activities.
Do not forget that You have the right to lodge a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.
4. Recipients of Your Personal Data
Our company may share your personal data with third parties in the following circumstances:
- In case of non-payment or if suspicious operations by the Client are detected, the company owning Rotulasur® may transfer your personal data to Authorities and the company's external legal services.
- To the following categories of service providers that Rotulasur® requires to manage Client orders: authentication and access management service providers, marketing (including cloud marketing), web analytics, payment processing, information scanning and deletion, and home delivery.
5. Retention of Your Personal Data
We will retain your personal data for 24 months following the delivery of your order.
6. Servers and International Data Transfers
The company owning the Rotulasur® brand will store and process customer personal data on computer servers located in Spain.
7. Data Protection Officer
If you wish, you can contact our data protection officer at the following address: Rotulasur® Data Protection Officer, Manuel Jesús Cruz Reyes or at the address web@rotulasur.com.